Last Updated: August 27, 2026
We hope you absolutely love your purchase! Each item in our shop is personally handcrafted — not mass-produced or shipped from a huge warehouse. We package and ship every order ourselves, with care. If you have any questions or concerns, please contact us first so we can help resolve any issue before you incur the cost of returning an item.
Refund Window
Refunds
Once your return is received and inspected, we will email you to confirm receipt and notify you of the approval or rejection of your refund.
If approved, your refund will be processed to your original payment method. Please allow several business days for the credit to appear on your statement.
Important: Only regular-priced items can be refunded. Sale items, final-sale items, and clearance items are non-refundable.
Partial refunds may be granted at our discretion for:
- Any item not in its original condition, damaged, or missing parts for reasons not due to our error
Our refund policy is valid for 7 days from the date of delivery. Unfortunately, if more than 7 days have passed since you received your purchase, we cannot offer a refund.
Items We Cannot Accept for Return
Due to the personal-care nature of our products and for the hygiene and safety of all customers, we are unable to offer an option for returns at this time.
Damaged, Defective, or Incorrect Items
We’re a small family business, and we want you to be happy. If there’s a problem with your shipment or product:
- Contact us within 7 days of receiving your package through our contact form
- Include photos of any damage — we need these to work with the shipping carrier and to process your refund or replacement
- Include your order number and a brief description of the issue
We will respond promptly and work with you to make it right.
Return Shipping
A few important things to know about return shipping:
- You are responsible for paying your own return shipping costs.
- Shipping costs are non-refundable. If you receive a refund, the original cost of shipping will be deducted from your refund.
- We recommend a trackable shipping service (or purchasing shipping insurance) for more expensive returns. We cannot guarantee that we will receive your returned item without tracking.
Allergies & Sensitivities
Please review the ingredient list on every product before purchasing. Because our products contain natural ingredients (including essential oils, nuts, honey, and milk products), we cannot accept returns based on personal allergies or sensitivities to listed ingredients. If you have questions about ingredients before ordering, please reach out via our contact form — we’re always happy to help!
Lost in Transit
If your package is lost in transit (not stolen after delivery confirmation), please contact us so we can help you work with the carrier to resolve the issue. We are not responsible for packages confirmed as delivered but missing after that point.
Need Help?
We’re a small family business, and we genuinely want every customer to be happy. Please contact us with any questions about refunds, returns, exchanges, or anything else — we’re here to help.